Serial number + MTM number on invoice as mentioned on
the laptop bottom/carton box
Matching Customer Name On Invoice + Photo ID/Address
Proof + Registration
Invoice date to be the same as Purchase Date
Manufacturing date clearly visible on the Laptop Carton
Box
Benefits
of Accidental Damage Protection
What is covered?
Single
repair incidence per ADP policy year.
Minor
liquid drops.
Unintentional
drops and bumps in home/office environment.
LCD
screen cracks / Breakage.
What is not covered?
Theft
or Loss, Road accident, Fire, Rain, Flood.
Damage
due to unsuitable operating environment improper care or
excessive force.
Cosmetic
or preexisting damage intentional misuse.
Consumable
parts, External Peripherals and Accessories.
Damage
due to removal or alteration of parts.
Benefits
of Premium Care Support
24*7
Access through Dedicated TFN.
Licensed
Software support.
Zero
tolerance to Dead Pixels.
Extended
Field support: 9 AM to 9 PM (Mon-Sat).*
OS
reinstallation in case HDD failure or replacement.
Stand
by unit provision.
Available
in 71 cities.
Benefits
of Extended Warranty
3
years (1 Year Default Base Warranty +2 Year Additional
Warranty) warranty across India, covering manufacturing
defects. Get the peace of mind and coverage for costly
repairs with the convenience of in-home service. No hidden
fees - you won't pay a rupee in deductibles and fees for
warranty service.
Remote
problem diagnosis and support included, replacement parts and
materials included, escalation management and coverage for
all Lenovo branded components. Support Hours: 9am to 6pm
(Monday to Friday).
Optimize
your investment by extending the manufacturer warranty and
make your laptop last longer. Get back to business faster
with onsite support within 48 business hours, in case your
issue is not resolved over phone.
Ticket
On Hold ReasonTicket On Rejected Reason
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